Laboratory Tubes Supply, a specialized distributor of laboratory equipment and supplies in Colombia, faced a critical challenge: processing complex technical orders that required extensive product knowledge. Their solution? MAIketing's Maiko-Nverse AI assistant—and the results were transformative.
The Challenge: Complex Technical Orders
Laboratory supply orders aren't simple. Customers need specific tube types, sizes, materials, and certifications. A single mistake could compromise research results or violate laboratory protocols.
Problems They Faced:
- Training Time: New staff needed 3-6 months to learn all product specifications
- Order Errors: Technical mistakes led to returns and unhappy customers
- Limited Hours: Orders only accepted during business hours
- Staff Dependency: Only experienced employees could handle complex orders
The MAIketing Solution: Maiko-Nverse AI Assistant
MAIketing implemented a custom AI assistant trained on Laboratory Tubes Supply's entire product catalog. The AI knows every specification, compatibility, and application instantly.
Instant Product Knowledge
AI knows every tube type, material, size, and certification requirement instantly—no training needed.
24/7 Availability
Customers can place orders anytime, day or night, weekends and holidays included.
Perfect Accuracy
Zero order errors. AI verifies compatibility and specifications automatically.
Secure Data Storage
All customer information and order history stored securely for perfect follow-ups.
How the AI Assistant Works
Customer Describes Needs
Customer explains what they need through the website chat or voice interface.
AI Recommends Perfect Products
Maiko-Nverse analyzes requirements and suggests the exact tubes needed, including specifications and quantities.
Order Captured Perfectly
AI records the complete order with all technical details and customer information.
Sales Team Receives Organized Data
Commercial team gets complete, accurate order information ready for processing and delivery.
The Results: Transformation Achieved
Why This Matters for Laboratory Supply Businesses
- No Training Required: AI knows everything instantly—no months of product training needed
- Perfect Technical Accuracy: Never worry about specification errors or compatibility issues
- Always Available: Customers can order anytime, increasing sales opportunities
- Secure Customer Data: All information protected and organized for perfect follow-ups
Ready to Transform Your Technical Sales?
Whether you sell laboratory supplies, medical equipment, or any technical products, MAIketing's AI assistant can eliminate errors, provide 24/7 service, and protect your customer data—all with zero training required.
No commissions. No training time. No order errors. Just perfect service, 24/7.
